India tells WhatsApp to halt username roll-out, justify feature or face action
Sign up now: Get insights on Asia's fast-moving developments
India is WhatsApp’s biggest market with more than 500 million users.
PHOTO: REUTERS
- India has ordered WhatsApp to pause the roll-out of a new username feature and justify its implementation amid concerns about anonymity and online fraud.
- The Indian government fears the feature could increase risks of phishing, scams and impersonation by letting users message without sharing phone numbers.
- The intervention is an escalation of India’s policing of online platforms, coming weeks after it blocked Telegram and following years of run-ins with Elon Musk’s X over content-takedown orders.
AI generated
NEW DELHI – India has asked WhatsApp to justify the implementation of a planned feature involving usernames and to freeze the roll-out in its biggest market, escalating a crackdown on messaging anonymity that began with Telegram, according to a government letter reviewed by Reuters.
Earlier this week, Meta’s WhatsApp said it had begun a phased global roll-out, including in India, of the feature, which lets users reserve a unique username and eventually message others without sharing their phone numbers.
The intervention is an escalation of India’s policing of global tech platforms, coming weeks after it temporarily blocked Telegram and following years of run-ins with Elon Musk’s X over content-takedown orders.
The Telegram block was driven partly by the same concerns over anonymity that the government has now raised with WhatsApp.
The July 1 letter gave WhatsApp three days to respond and barred the roll-out until its consultations with the government concluded.
India is WhatsApp’s biggest market with more than 500 million users, and the stand-off forces the platform to weigh compliance against mounting concerns about expanding government control of social media.
The scrutiny comes just a week after Meta named Kunal Shah, founder of financial services firm CRED, as WhatsApp’s global head, a rare pick from an emerging market that underscored India’s weight in the app’s payments and business-messaging future.
A WhatsApp spokesperson said the username feature was not yet live and would be rolled out slowly later in 2026, adding that users would still need a phone number to register and that senders must know a person’s exact username to message them.
The company said it had built “multiple layers of defence against scams” into the feature, including limits on how many new people an account can contact, and blocking repeated attempts to guess someone’s username.
The government letter, addressed to WhatsApp’s chief compliance officer in India, said the feature could materially increase online fraud, phishing, and impersonation attacks by allowing bad actors to contact victims without disclosing their phone numbers.
The government had made similar arguments against Telegram.
A June report from the home ministry, reviewed by Reuters, flagged the app’s use in cyber fraud and warned that number-hiding tools made it harder to identify users.
Telegram lost a legal challenge in June against the temporary ban.
The letter to WhatsApp based its warning on India’s IT law, under which platforms lose their shield from liability for users’ content if they fail to observe the government’s due diligence rules.
Digital rights groups said the directive to WhatsApp had no clear legal footing.
The Internet Freedom Foundation said no provision allows the government to clear or block a feature before its release, calling it an attempt by the government to decide “what a company may build and ship”. REUTERS